Privacy Policy

This Website is published and maintained by Eleglyph, LLC (“Company”), together with its subsidiaries and affiliates (collectively referred to as “Eleglyph,” “the Company,” “we,” “us,” “our,” or similar pronouns).

We respect and are committed to protecting the privacy of each individual user of the Website (referred to as “you,” “your,” or “user”), whether you are existing customer of the Company. This Privacy provides a detailed explanation of how we collect, use, maintain, disclose, and protect your information, including personally identifiable information, when you access or use our Website and related Services. It also explains how we may use aggregated or non-identifiable information.

This Privacy Policy governs your use of the Website across all platforms, including access through desktop, laptop, tablet, and mobile devices. By visiting or using this Website, and/or by utilizing any services offered on or through this Website (collectively, the “Services”), you expressly acknowledge and agree to the terms and practices described in this Privacy Policy, as they may be amended from time to time.

We reserve the right, in our sole discretion, to modify or update this Privacy Policy at any time without prior notice, in order to reflect changes in applicable law, our data collection practices, or our business operations. Such modifications shall be effective immediately upon posting to this Website. You are encouraged to review this Privacy Policy periodically to remain informed of how your information is protected and used. Your continued use of the Website and/or Services constitutes acceptance of any changes made to this Privacy Policy.

This Privacy Policy is incorporated into and forms an integral part of the Company’s Terms of Service, which govern your overall use of the Website.

Use of Collected Information

The Company may use Personal Information and other data collected from you through the Website and Services for legitimate business purposes, including, but not limited to:

Service Fulfillment: To provide, manage, and deliver professional photography, videography, and related media services, including scheduling, production, editing, and digital distribution.
Transaction Processing: To facilitate secure payment processing, issue invoices, confirm service orders, and maintain accurate records of transactions.
Customer Communications: To respond to inquiries, provide project updates, address support requests, and send administrative notifications.
Recordkeeping: To create and maintain accurate business, contractual, tax, and auditing records, as required by law or regulation.
Website Operation and Improvement: To analyze user interactions, monitor performance, troubleshoot technical issues, and enhance overall functionality, usability, and security.
Marketing and Advertising: To deliver promotional communications, advertisements, and marketing materials that may be of interest to you, subject to your consent where legally required.
Use of Media for Marketing and Promotional Purposes: By providing consent for marketing and promotional use, you acknowledge and agree that any media content created by the Company including, without limitation, photographs, videos, and other digital content may be disseminated on the Internet and is thereby accessible to the public. You further acknowledge and agree that the Company retains all rights, title, and interest in and to any works created by the Company, and may use, reproduce, modify, distribute, display, or otherwise exploit such works for any lawful purpose, including marketing, advertising, portfolio presentation, social media promotion, or other promotional activities, without further notice, consent, or compensation to you.
Legal Compliance and Protection: To comply with applicable laws and regulations, investigate suspected fraudulent activity or unauthorized use of the Services, enforce contractual rights, and protect the rights, property, and safety of the Company, its affiliates, its customers, and the public.

All uses of collected information are carried out in accordance with applicable law and are limited to purposes reasonably necessary to operate and improve the Services, fulfill contractual obligations, and protect the Company’s legal interests.

Automatically Collected Information

When you interact with the Website or utilize the Services, the Company may automatically collect certain technical, transactional, and behavioral information about your device and browsing activity. Such information is collected through standard internet technologies and is used for purposes of Website operation, security, analytics, and personalization. The categories of information collected may include, without limitation:

Technical Identifiers: Internet Protocol (IP) address, browser type and version, operating system, device model and identifiers, and approximate geographic location.
Log Data: Records of the date, time, duration, and frequency of your visits to the Website, including system activity and error reports.
Navigation Data: Details regarding the manner in which you interact with the Website, including pages viewed, search queries entered, features used, and the sequence of actions or clicks performed.
Tracking Technologies: Data collected through cookies, pixels, web beacons, scripts, and other tracking technologies that assist in session management, analytics, targeted messaging, and improvement of Website performance.

This information is generally collected in aggregated or pseudonymized form; however, in certain circumstances, it may be associated with your Personal Information to the extent necessary to operate the Website, provide Services, or comply with applicable law.

Location Data and Communications

The Company’s mobile application may collect location data from users. This information is utilized exclusively for the purpose of providing a more localized search experience within the application. Such location data is not permanently stored, sold, licensed, or otherwise disseminated by the Company.

Users of the mobile application may also have access to live chat and messaging features enabling direct communication to authorized representatives. While these communications are securely stored and transmitted, users are strongly advised not to share sensitive personal identifiers (such as Social Security numbers, financial account numbers, or government-issued identification) through the chat or messaging system. All communications transmitted through the Company’s platforms are protected with HTTPS encryption to enhance the security of transmitted data.

Disclosure of Information

The Company may disclose Personal Information and non-personal information collected through the Website and Services under limited and controlled circumstances, as outlined below. All disclosures are made in accordance with applicable law and with appropriate safeguards in place to protect the confidentiality and security of your information.

Service Providers: The Company may share information with carefully selected third-party vendors and contractors, including but not limited to payment processors, information technology service providers, cloud storage platforms, and analytics companies, strictly as necessary to support business operations and deliver the Services. Such third parties are bound by contractual obligations to protect the confidentiality and integrity of the information and to use it solely for the purposes specified by the Company.
Legal Obligations: The Company may disclose information where required to comply with applicable law, regulation, legal process, court order, subpoena, or requests from governmental or regulatory authorities.
Business Transfers: In connection with a potential or actual merger, acquisition, sale of assets, corporate restructuring, or other business transaction, client information may be disclosed or transferred to the acquiring or successor entity, provided that such entity assumes the confidentiality and data protection obligations described in this Privacy Policy.
Consent-Based The Company may disclose information to third parties in circumstances where you have expressly authorized or consented to such disclosure.

For clarity, the Company does not sell, rent, or otherwise commercially trade Personal Information under any circumstances.

Use of Cookies

The Company uses cookies, pixels, and similar tracking technologies (collectively, “Cookies”) to support the operation of the Website, enhance functionality, analyze usage patterns, and provide a personalized user experience in full compliance with applicable privacy laws.

Cookies are small data files transmitted from a web server to your browser, application, or device, and are stored on your computer’s hard drive or mobile device. These Cookies may track your interactions with the Website, including pages visited, searches conducted, properties viewed, items favorited, and transactions performed. Cookies may also store information associated with your account, including your username and/or password, to facilitate secure login and maintain continuous sessions. In addition, Cookies may enable the Company to deliver targeted messages or notifications, such as announcements regarding newly listed properties, and in certain circumstances, may allow us to relate your Website activity to other information collected, including Personal Information, in order to improve and personalize your experience.

Most web browsers and mobile applications allow you to configure settings to notify you when a Cookie is being placed, and to accept or refuse Cookies entirely. Please be advised, however, that disabling or refusing certain Cookies may limit your ability to use certain features of the Website or negatively impact its overall functionality, including secure access, performance, and personalized services.

All Cookies are used exclusively to facilitate Website operation, enhance functionality, analyze usage, and provide tailored experiences in accordance with applicable laws and industry standards.

Data Retention

The Company retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as otherwise required by applicable law, regulation, or contractual obligation. The specific retention periods may vary depending on the nature of the information and the purpose for which it is collected. Without limitation, the following retention practices apply:

Project Records: Information relating to completed photography, videography, and related media projects is retained for a minimum of five (5) years to accommodate repeat business, customer reference requests, and compliance with applicable business and legal recordkeeping requirements.
Payment Records: Financial transaction information, including invoices, receipts, and supporting documentation, is retained in accordance with the requirements of the Internal Revenue Service (IRS), the State of Montana, and other applicable tax or financial regulations.

Upon the expiration of the applicable retention period, or once the data is no longer necessary for the purposes for which it was collected, the Company will take reasonable steps to securely delete, anonymize, or otherwise render such information unusable in accordance with industry standards and legal requirements.

Data Security

The Company employs commercially reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of Personal Information collected through the Website and Services. These safeguards are designed to mitigate risks associated with unauthorized access, disclosure, alteration, or destruction of data, and include, without limitation:

Encrypted Data Transmission: Implementation of Secure Socket Layer (SSL), Transport Layer Security (TLS), or equivalent encryption technologies to secure data transmitted between your device and the Company’s systems.
Access Restrictions: Limiting access to Personal Information exclusively to authorized employees, contractors, and service providers who require such access to perform their professional duties and who are bound by confidentiality and data protection obligations.
Monitoring and Assessment: Ongoing monitoring of systems, regular vulnerability assessments, and adherence to industry-standard security practices to identify and address potential risks to data security.

Notwithstanding these measures, you acknowledge and agree that no system of data storage or internet transmission can be guaranteed to be entirely secure. As such, the Company cannot warrant or guarantee that Personal Information will be completely immune from unauthorized access, interception, alteration, or destruction by third parties. To the fullest extent permitted by law, the Company disclaims liability for any security breach or compromise of data that occurs beyond its reasonable control.

Your Rights

Under applicable law, you may have certain rights regarding your Personal Information. These rights may include, without limitation:

Access: The right to request a copy of Personal Information that the Company maintains about you.
Correction: The right to request correction or updates to inaccurate or incomplete Personal Information.
Deletion: The right to request deletion of Personal Information, subject to any legal, regulatory, or contractual obligations that require retention.
Restriction or Objection: The right to restrict the processing of your Personal Information or to object to certain uses, such as marketing communications.

All requests to exercise these rights must be submitted in writing using the contact information provided below. The Company reserves the right to require verification of your identity before fulfilling any request, in order to protect the security of your Personal Information.

Children’s Privacy

The Website and related Services provided by the Company are directed exclusively to individuals aged 18 years and older. The Company does not knowingly collect Personal Information from children under the age of 13. In the event that the Company becomes aware that Personal Information of a child under 13 has been collected without verified parental or guardian consent, such information will be promptly deleted from the Company’s systems in accordance with applicable law.

Third-Party Websites and Services

The Website may contain links, embedded content, or integrations with third-party platforms, including but not limited to YouTube, Vimeo, Matterport, Zillow Tour, Kuula, Realsee, and/or Multiple Listing Service (MLS) providers (collectively, “Third-Party Services”). The Company does not control, endorse, or assume responsibility for the privacy practices, security measures, or content of these Third-Party Services. Users are strongly encouraged to review the privacy policies, terms of use, and other applicable agreements of any Third-Party Services prior to engaging with or submitting information to them. The Company is not responsible or liable for any data collection, use, or disclosure by these Third-Party Services.

Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from or relating to its subject matter shall be governed by and construed in accordance with the laws of the State of Montana and the laws of the United States of America, without regard to conflict of law principles. By using the Website or Services, you expressly consent to the exclusive jurisdiction and venue of the state and federal courts located within Montana for the resolution of any disputes arising under this Privacy Policy.

Indemnification and Limitation of Liability

You agree to indemnify, defend, and hold harmless Eleglyph, LLC, its officers, directors, employees, contractors, affiliates, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising from or related to:

Your violation of this Privacy Policy;

Your misuse of the Website or Services; or

Your unauthorized use of the Company’s systems, content, or services.

To the fullest extent permitted by applicable law, The Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, loss of data, or other economic or non-economic losses, resulting from or in connection with your use of the Website or Services, even if the Company has been advised of the possibility of such damages.

Contact Information

For questions, concerns, or data-related requests, please contact:

Eleglyph, LLC

1001 S Main Street, Suite 10682

Kalispell, MT 59901

Email: info@Eleglyph.com

Phone: (406) 299-1814